Support & Information

We are a Black-owned children's wear brand founded in Fall 2020. We create quality products designed for how kids actually live—durable, thoughtful, and built for the classroom, the field, and everywhere in between.

We design from lived experience. Our heritage products—satin bonnets and durags rooted in hair care traditions—launched our brand, and now we're expanding into a full children's line. From sportswear to everyday essentials, every piece is designed with fit, durability, and real family needs in mind. We don't chase trends. We build products that work.

We're proudly based in Dallas, Texas. From design to packaging, every order is handled with care and attention to detail. We're building a legacy brand—creating something meaningful that families can trust and pass down.

You'll receive a shipping confirmation email with tracking information once your order ships. Click the tracking link in the email to see real-time updates on your package location and estimated delivery date. You can also track your order by logging into your account and viewing your Order History.

Tracking numbers are sent within 24 hours of shipment. First, check your spam or junk folder. If you still don't see it after 24 hours, contact us with your order number and we'll help you locate it.

Address changes must be requested within 2 hours of placing your order by contacting us. Once your order has shipped, we cannot modify the delivery address. Please double-check your shipping information before completing checkout.

First, check with neighbors, building management, or anyone else who may have accepted the package on your behalf. Carriers sometimes mark packages as delivered slightly before actual drop-off. If you still can't locate your package after 24 hours, contact us immediately so we can investigate and file a claim if necessary.

We offer First-Class and Priority Mail shipping for all U.S. orders. Orders placed before 12:00 PM CST ship the same business day. Orders placed after 12:00 PM CST ship the following business day. Please allow 1-3 business days for order processing and shipment. We do not ship on weekends or holidays.

Orders placed before 12:00 PM CST on business days ship the same day. Orders placed after 12:00 PM CST or on weekends/holidays ship the next business day. You'll receive a tracking number via email once your order ships.

We accept returns for store credit or exchange within 30 days of delivery. Items must be unworn, unwashed, and have original tags attached. We provide one complimentary return shipping label per order for U.S. customers. Final sale items (marked at checkout or purchased with discount codes) cannot be returned or exchanged.

Email us with your order number and the items you'd like to return or exchange. We'll send you a prepaid return label and instructions within 24-48 hours.

Returns are processed for store credit or exchange—we do not offer cash refunds. Once we receive your return, please allow 5-7 business days for processing. Store credit will be issued as a digital gift card sent to your email. Exchanges will be shipped within 5-7 business days of receiving your return. Original shipping costs are non-refundable.

Items marked "Final Sale" at checkout, purchases made with discount codes, and clearance items cannot be returned or exchanged. All international orders are also considered final sale.

Yes, we ship internationally via UPS International. International shipping is a flat rate of $35 USD, calculated at checkout. Please note that delivery times vary by destination, typically 7-21 business days depending on customs processing.

International customers are responsible for all customs duties, taxes, and fees imposed by their country. These charges are not included in our $35 flat rate shipping cost and will be collected upon delivery. Customs fees vary by destination and are determined by your local customs authority.

International orders typically arrive within 7-21 business days, depending on your destination and customs clearance times. Once your order ships, you'll receive tracking information via email. Please note that we are not responsible for delays caused by customs processing.

With an account, you can track orders, save shipping addresses, access order history, and enjoy faster checkout on future purchases.

Click "Forgot Password" on the login page. Enter your email address and we'll send you a reset link. The link expires after 24 hours for security.

Yes, log into your account and go to Account Settings. Update your email address and save changes. You'll receive a confirmation email at your new address.

To delete your account and personal data, send us an email with "Delete My Account" in the subject line. Account deletion is permanent and cannot be undone.

Looking for the perfect gift? Shop our gift cards here.

Yes. We offer wholesale opportunities for qualified retailers and resellers. Our wholesale program focuses on our heritage hair care products—satin bonnets, durags, shower caps, and accessories.

Please submit a wholesale inquiry with your business information, including your business name, tax ID, and retail location details. You'll receive our wholesale catalog and pricing within 24-48 hours.

Our minimum wholesale order is 25 units. You can mix and match across our bonnets, durags, shower caps, hair accessories, and satin scarves to meet the minimum.

We collect information you provide directly to us when you create an account, place an order, or contact customer service. This includes your name, email address, shipping address, payment information, and order history. We also automatically collect information about how you use our website, such as your IP address, browser type, and pages visited.

We use your information to process and fulfill orders, communicate with you about your purchases, improve our website and services, send marketing emails (with your consent), and comply with legal obligations. We may also use your information to personalize your shopping experience and analyze how customers use our site.

We do not sell your personal information. We share information only with trusted service providers who help us operate our business, such as payment processors (Shopify Payments), shipping carriers, email service providers, and analytics tools. These partners are required to protect your information and use it only for the services they provide to us. We may also share information if required by law or to protect our rights.

We implement industry-standard security measures to protect your personal information, including SSL encryption for data transmission and secure payment processing. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

You have the right to access, update, or delete your personal information at any time. You can manage your account information by logging in, or contact us to request changes or deletion. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email. California residents have additional rights under the CCPA—contact us for more information.

For our complete Privacy Policy, including detailed information about data collection, cookies, and your legal rights, view our full Privacy Policy.

By using our website or purchasing from Little Rootz, you agree to these terms of service. You must be at least 18 years old to make a purchase, or have a parent or guardian's permission. We reserve the right to refuse service to anyone at any time and to update these terms without prior notice.

For complete legal terms, view our full Terms of Service.

All prices are listed in USD and are subject to change without notice. We reserve the right to correct pricing errors, inaccuracies, or omissions at any time, including after an order has been placed. If a pricing error occurs on your order, we'll contact you to confirm whether you'd like to proceed at the correct price or receive a refund.

We make every effort to ensure inventory accuracy, but items may sell out or be discontinued. If an item becomes unavailable after your order is placed, we'll notify you and offer a full refund or alternative product. We reserve the right to limit quantities purchased per person or household.

Our products are provided "as is" without warranties. We are not liable for any indirect, incidental, or consequential damages arising from your use of our products or website. Our total liability is limited to the purchase price of the product. We cannot guarantee that colors displayed on your monitor will be 100% accurate to the physical product.