Refund policy

Last updated: October 1, 2026

Our policy
Little Rootz International ("LittleRootz," "we," "us") does not offer refunds. Instead, we're happy to exchange your item or issue store credit within 30 days of delivery.

What can be exchanged
Items must be unworn, unwashed and unused, with all original tags attached. We may decline items that show signs of wear, washing, odors or damage that wasn't present when they shipped.

Your options
You can exchange your item for a different size or color, or choose store credit for the price you paid. Store credit is issued as a digital gift card sent to your email, and it never expires.

How to start an exchange
Email hello@littlerootz.com within 30 days of delivery with your order number, the items you're sending back, and whether you'd like an exchange or store credit. We'll reply within 24–48 hours with a prepaid return label and instructions. We include one free return label per U.S. order.

Processing
Once your return arrives, please allow 5–7 business days for processing. We'll then ship your exchange or email your store credit. Original shipping costs aren't refunded.

Final sale items
The following are final sale and can't be exchanged or returned for store credit: items marked "Final Sale," Last Chance items, orders that used a discount code, gift cards and all international orders.

Build Your Bundle
Items bought through Build Your Bundle can be exchanged for a different size of the same item within 30 days of delivery, following the conditions above.

Damaged, defective or incorrect items
If your order arrives damaged, defective or isn't what you ordered, email us with your order number and a photo. We'll send a replacement at no cost. If a replacement isn't available, we'll refund that item to your original payment method. This applies to all orders, including final sale items.

Questions?
Email hello@littlerootz.com,
Monday – Friday, 10:30 AM – 4 PM CT.